Delivery & Returns


Express Worldwide Delivery


Lifetime Customer Support


30 Days Return Guarantee

General Information

We ship all orders from the UK within 1-2 working days. Depending on the chosen shipping method, we will dispatch your order using:

– Standard shipping – priority trackable package sent via Post (shipping usually takes 7-14 days to Europe, 7-30 days to North and South America, Asia, Africa, Australia)

– Express shipping – express trackable parcel (shipping usually takes 2-6 days to Europe, 3-9 days to North and South America, Asia, Africa, Australia)

We use the services of various courier companies depending on the country of delivery. 

Due to the import of goods, local taxes can be applied. The customer is responsible for import costs.

 

Delivery Cost

Destination

UK:
1) UK Parcel courier 48-72 hour service
2) rOYAL mAIL

Delivery cost


£7.00
£10.00

Europe
1) Standard
2) Express

£10.00
£18.00
North America
1) Standard
2) Express

£12.00
£18.00
South America
1) Standard
2) Express

£16.00
£26.00
Asia
1) Standard
2) Express

£18.00
£26.00
Australia
1) Standard
2) Express

£16.00
£24.00
Africa:
1) Standard
2) Express

£25.00
£35.00

Return Policy

Any problems with the equipment should be reported to us by email (support@ambivision.tv), Facebook Messenger, or Skype (labteam.innovations). The 98% of issues we solve remotely. If any part of the kit is broken, the AmbiVision will replace the part or fix it. We care about our customer’s satisfaction.

We use the best quality materials and test AmbiVision kits before packing. If you are not satisfied with the kit due to the quality-related defects and our support cannot solve your problem, you can return the equipment within 30 days (starts from the delivery date). To receive a full refund for the kit,  any products must be returned to us in the same condition when you received them and in the original packaging. To return the order, contact us to receive the return label.

If you exercise your right to change your mind, you must arrange and pay the return costs. Please contact us to receive the return shipping address.

After 30 days period, return is not possible. We provide warranty repair or parts replacements.

Email us within 30 days from the date of receiving the item

AmbiVision will ask you about the return reason and offer repair or parts replacement

AmbiVision will send you replacement parts or accept your return

* Return items in good condition and in original packaging. Misuse, improper handling, negligence, accidental damage, or any modifications made by the purchaser will void the right to a refund.

Please be aware that we’ll only process your refund once the item has been returned to our warehouse; this can take up to 2-3 days.

We cannot be held responsible for damages or loss occurring during return transportation. Ensure the product is properly packed before you send it.