Delivery & Returns

 

General Information

When you place an order directly with us, we will send your order within 1-4 working days. Depending on the chosen shipping method, we will dispatch your order using:

– Standard shipping – priority trackable letter (shipping usually takes 7-14 days to Europe, 7-30 days to North and South America, Asia, Africa, Australia)
– Express shipping – express trackable parcel (shipping usually takes 2-6 days to Europe, 3-9 days to North and South America, Asia, Africa, Australia)

We use the services of various courier companies depending on the country of delivery.

Due to the import of goods, local taxes can be applied. The customer is responsible for import costs.


Delivery Cost

Destination

UK:
1) UK Parcel courier 48-72 hour service
2) rOYAL mAIL


Delivery cost

£8.00
£11.00

Europe:
1) Standard
2) Express

£13.00
£20.00
North America
1) Standard
2) Express

£19.00
£25.00
South America
1) Standard
2) Express

£20.00
£35.00
Asia
1) Standard
2) Express

£20.00
£30.00
Australia
1) Standard
2) Express

£19.00
£30.00
Africa:
1) Standard
2) Express

£20.00
£35.00

Return Policy

If you are not satisfied with the kit, you can return the kit within 14 days. To receive full refund for the kit,  any products returned must be returned to us unused, in the same condition they were in when received by you and in the original packaging (this also applies to LED strips). To return the order, contact us to receive the return shipping address. If you have any problem with the equipment, we can replace items or fix.

How to proceed

• Email us within 14 days from the date of receiving the item
• We will ask you about reason of return and send a shipping address
• Please return your item unused and in its original condition (as it was received by you) and in its original packaging. Misuse, improper handling, negligence, accidental damage, or any modifications made by the purchaser will void the right to a refund
• Please be aware that we’ll only process your refund once the item has been returned to and checked by our specialist; this can take up to 14 days
• We are unable to offer refunds where we are not at fault

NB: We cannot be held responsible for damages or loss occurring during return transportation. Ensure the product is properly packed before you send it.

If you are exercising your right to change your mind you must arrange and pay the costs of return.