Website Terms & Conditions
1. These terms
1.1 What these terms cover
These are the terms and conditions on which we sell or supply our products to you.
1.2 Why you should read them
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information about us and how to contact us
2.1 Who we are
We are The LabTeam Innovations Limited, a company registered in England and Wales. Our company registration number is 9411092 and our registered office is at Unit 4E Enterprise Court, Farfield Park, Rotherham, S63 5DB.
2.2 How to contact us
You can contact us by writing to us at firstname.lastname@example.org or calling on skype: labteam.innovations
2.3 How we may contact you
If we must contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. Our contract with you
3.1 How we will accept your order
We will accept your order when we email our acceptance to you, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order
If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. If after payment has been taken, we are unable to accept your order, a full refund will be issued.
3.3 Your order number
We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
4. Our products
4.1 Products may vary slightly from their pictures
The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
4.2 Product packaging may vary
The packaging of the product may vary from that shown in images on our website.
5. Your rights to make changes
If you wish to make a change to your order, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see paragraph 8 – Your rights to end the contract).
6. Our rights to make changes
6.1 Minor changes to the products
We may change the product:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) (b) to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
7. Delivering the products
7.1 Delivery costs
The costs of delivery will be as displayed to you on our website, when the item will be added to the cart.
7.2 When we will deliver the products
Orders will be delivered to you based on the delivery option chosen when placing the order. For example, “Express” within 3-7 days and “Standard” between 6-30 days.
7.3 Delivery delays
If our supply of the products is delayed by an event outside our control, we will attempt to take steps to minimise the effect of the delay.
7.4 Failed delivery
If after a failed delivery to you, you do not re-arrange delivery or collect from the carrier’s local depot within the specified time set out in the failed delivery note, the products will be returned to our warehouse. You will need to contact us to either get a refund for your order excluding shipping costs or rearrange delivery where extra shipping costs will apply.
7.5 Import costs
Due to the import of goods, local taxes can be applied. The customer is responsible for import costs.
8. Your rights to end the contract
8.1 Ending your contract
8.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
(a) If what you have bought is faulty or misdescribed, we will try to fix it or replace broken parts.
(b) If you have just changed your mind about the product, see paragraph 8.4. You may be able to get a refund if you are within the 14-day cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any products;
(c) In all other cases (if we are not at fault and there is no right to change your mind)
8.2 Exercising your right to change your mind (Consumer Contracts Regulations 2013)
For most products bought online you have a legal right to change your mind within 14 days and receive a refund. Any products returned due to change of mind must be returned to us unused, in the same condition they were in when received by you (or someone you nominate) and in the original packaging. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
8.3 Our Guarantee
All our products are guaranteed against mechanical and electrical defects for 12 months from the date of purchase. During the guarantee period, will replace the product or supply a spare part free of charge provided the fault was not caused by misuse, improper handling, negligence, normal wear and tear, accidental damage, or by any modifications made by the purchaser. Returned products damaged by poor packaging are the responsibility of the sender.
8.4 If you change your mind
How long do you have to change your mind? You have 14 days after the day you (or someone you nominate) receives the products unless your products are split into several deliveries over different days. In this case you have 14 days after the day you or someone you nominate receives the last delivery to change your mind about the products.
8.5 Ending the contract where we are not at fault and there is no right to change your mind
This may still be possible at the discretion of The LabTeam Innovations Limited provided return costs are covered at your expense. Any products returned must be returned to us unused, in the same condition they were in when received by you (or someone you nominate) and in the original packaging.
9. How to end the contract with us (including if you have changed your mind)
9.1 Tell us you want to end the contract
To end the contract with us, you must let us know by emailing us at email@example.com Please provide your name, address, details of the order and, where available, your phone number and email address.
9.2 Returning products after ending the contract
If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us according to the following procedure:
– Any products returned to us must be unused, in the same condition they were in when received by you (or someone you nominate) and in the original packaging.
– You must send off the products within 14 days of telling us you wish to end the contract.
9.3 Responsibility for the costs of return
We will pay the shipping costs of return, if the products are faulty or misdescribed;
In all other circumstances including where you are exercising your right to change your mind you must arrange and pay the costs of return.
9.4 How we will refund you
If you are eligible for a refund, we will refund you the price you paid for the products by the method you used for payment.
In all other circumstances including where you are exercising your right to change your mind, we will NOT refund you the shipping costs.
We will not refund import cost as vat, duty, paid by the customer.
9.5 When your refund will be made
We will make any refunds due to you as soon as possible after the product has been safely received and inspected by us.
10. Our rights to end the contract
10.1 When may we end the contract
We may end the contract at any time by writing to you if:
(a) you do not make any payment to us when it is due;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
11. If there is a problem with the product
11.1 How to tell us about a problem
If you have any questions or complaints about the product, please contact us. You can contact with our customer service team by writing to us at firstname.lastname@example.org or via skype: labteam.innovations
11.2 Summary of your legal rights
We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights under the Consumer Rights Act 2015
12. Our responsibility for loss or damage suffered by you
12.1 Loss or damage
12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking the contract with you or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the ordering process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors.
12.3 We are not liable for business losses
We are not liable for business losses. Our website is intended for the supply of products for domestic and private users. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13. How we may use your personal information
13.1 How we may use your personal information